A full refund will be issued:
- For any cancellations made at least 48 hours before the tour start time.
- If Fork and the Road must cancel a tour due to inclement weather before a tour begins.
Cancellations made less than 48 hours before the start of the tour will be subject to a 25 percent processing fee, and cancellations made less than 24 hours before the start of the tour will be subject to a 50 percent processing fee.
No refunds will be issued to riders who choose not to complete a tour or who show up late or not at all.
If Fork and the Road must cancel a tour due to inclement weather after it begins, we will issue a refund based on the percentage of the tour not completed. Example: If there is one stop remaining on a four-stop tour, we will refund 25% of each rider’s tour fee.
Light to moderate rain
We do the tour, and we provide emergency rain ponchos if you do not have your own.
Before the tour: If our best weather predictions are for heavy rain, we will call you to cancel the night before or the morning of your tour. If we do not contact you to cancel, the tour will proceed as scheduled.
During the tour: If the tour is underway, and the weather becomes inclement, we will stop the tour and refund tour fees for the percentage of the tour not completed.
If you decide because of weather to stop riding, but the tour has not been cancelled by Fork and the Road, all applicable cancellation fees noted above will apply.
Timing & Tardiness
Each tour description includes the approximate number of miles we will be riding and the tour start and end times. Each tour will begin promptly at the start time listed in the tour description. Please budget your travel time to the starting point so that you are on time.
If you will be renting a bike, allow extra time. We do not give refunds to riders who are late. If you have questions, please contact us at firstname.lastname@example.org. If you need to reach us with questions on the day of your tour, please call us at 224-623-4508 or 224-723-4896.
Note that tour end times are approximate. There is a chance we may be delayed by traffic, unexpected crowds at a restaurant, a flat tire, or other factors. We plan to end each tour on time, but we cannot guarantee that there won’t be some surprises that will keep us from doing that.
The food and beverages to be sampled on each tour are carefully selected by Fork and the Road to compliment the tour theme and represent the finest offerings of each establishment. The tour fee covers all food but not beverages on these pre-determined menus. Riders are responsible for the cost of any additional food or drinks they wish to consume.